See patients who can't come in, over video or audio — with what's prescribable narrowed by consult mode under the Telemedicine Practice Guidelines.
See patients who can't come in — over video or audio, joined from a link shared by WhatsApp or SMS, with no separate app install required on the patient's side.
Clinics with follow-up patients who don't need to travel in, out-station patients, or a doctor covering more than one location.
Prescribing over a video call with the same freedom as an in-person exam is exactly what the guidelines don't allow.
Asking a patient to install something before a call starts is a drop-off point most clinics can't afford.
A remote consult that isn't distinguished from an in-person one loses the context that decides what can safely be prescribed off it.
A remote follow-up that isn't linked back to the original in-person visit can't be recognised as a follow-up at all.
Whether a session is video or audio is set through the same endpoint that starts the consult, and that value — together with the server-derived consult type — is what the prescribing module reads when it decides which drug lists are permitted. It is compliance built into the data flow, not a policy written in a PDF that depends on someone remembering to follow it.
The consult mode recorded here — video or audio — together with the server-derived consult type, decides exactly what the prescriptions module is permitted to prescribe off that consult. See how that plays out on the e-prescriptions page.