Last updated 24 October 2026.
This page is for patients who registered in the OPD Suite patient app, and for clinic staff who hold a OPD Suite login. Fill in the form below and we will process your request. You do not need to sign in to use this page.
Your account and the personal identifiers attached to it — the name, mobile number, email address and login/OTP access stored against it. Once the request is actioned you can no longer sign in, and the account can no longer be used to book appointments or view records. Where the identifiers cannot simply be removed because a record still references them, they are anonymised instead of deleted.
Your clinical record is not deleted. Consultations, prescriptions, lab results, and invoices and payment records created by the clinic you visited are retained by that clinic.
OPD Suite is the software the clinic uses; the clinic that treated you is the controller of your medical record and is legally obliged to keep it. Indian medical-record retention rules — including the Indian Medical Council's professional-conduct regulations and the clinical-establishment and tax rules that apply to the clinic — require these records to be held for a set period after the episode of care, and a clinic cannot lawfully destroy them on request before then. The right to erasure under the Digital Personal Data Protection Act, 2023 is likewise subject to retention that another law requires.
In practice this means: after deletion, the record stays with the clinic and is reachable by the clinic's own authorised staff. It is no longer reachable by you through the app, because the login that reached it is gone.
If you want the clinical record itself dealt with, that request has to go to the clinic that treated you, as the controller of it. Ask us and we will point you at the right clinic, but we cannot make that decision on a clinic's behalf.
Within 30 days of your request. This is a reviewed, manual process, not an automatic one: we may contact you on the number or email you give below to confirm that the account is yours before anything is deleted, and a request we cannot match to an account, or cannot verify, will not be actioned. We will tell you either way.
Uninstalling the app does not delete anything — use the form below if that is what you want. Deleting your account does not cancel a clinic's OPD Suite subscription; a clinic closing its account should write to us directly.
Write to info@opdsuite.com from the address on your account, or include your registered mobile number and the clinic's name. An emailed request is handled exactly the same way, on the same 30-day clock.
Questions about this page, or about a request you have already sent: info@opdsuite.com. See also our privacy policy.