The clinic's own public booking page — patients pick a doctor and a slot themselves, any time, without a phone call.
The clinic's own public booking page — open at 11pm on a Sunday. Patients pick a doctor and a slot themselves, without anyone at the desk picking up a phone.
Clinics fielding a lot of booking calls, or that want to capture bookings outside opening hours instead of losing them.
A patient who can't get through by phone during clinic hours simply doesn't book.
An enquiry at 11pm on a Sunday waits until Monday morning, if it's remembered at all.
Time that could go to managing the queue already in the room instead goes to taking bookings for later in the week.
A booking made here writes straight into the appointments module — it shows up on the same queue and the same doctor's schedule reception already works from, not a separate list to merge in by hand.